Course Structure
Each course is structured into two parts: Asynchronous (prep work) and Synchronous (online live session). You must complete your asynchronous prep work AND participate in the synchronous session in order to get your credit for the course. The asynchronous prep work will take between three to four hours for each course. Some courses will require you to submit an assignment by the given due date. The synchronous session will be offered live online using Zoom for three hours for each course.

Spring 2022 Schedule
Date | Class | Instructor |
---|---|---|
Feb. 16, 2022 | Orientation (from 8:30 a.m. to 9:30 a.m.) | |
Feb. 25, 2022 | Strategic Thinking | Mark Schaff |
Mar. 11, 2022 | Effective Communication Skills | Lois Lang |
Mar. 25, 2022 | Designing Innovative Organizations | Cynthia Wagner Weick |
Apr. 8, 2022 | Marketing Through Customer Service | Sacha Joseph-Mathews |
Apr. 22, 2022 | Budgeting and Financial Management | Gloria Salazar |
May 6, 2022 | Legal Issues in Employee Relations | Thomas Brierton |
May 20, 2022 | Overview of Transit Legislation, Regulation, and Policy | Donna DeMartino |
Jun. 3, 2022 | Enhancing Leadership Effectiveness | Peter Johnson |
Date | Class | Instructor |
---|---|---|
Mar. 9, 2022 | Orientation (from 8:30 a.m. to 9:30 a.m.) | |
Mar. 17, 2022 | Budgeting and Financial Management | Gloria Salazar |
Mar. 31, 2022 | Legal Issues in Employee Relations | Thomas Brierton |
Apr. 14, 2022 | Overview of Transit Legislation, Regulations, and Policy | Donna DeMartino |
Apr. 28, 2022 | Strategic Thinking | Mark Schaff |
May 12, 2022 | Marketing Through Customer Service | Sacha Joseph-Mathews |
May 26, 2022 | Operational Safety & Pandemic Emergency Management | Walt Diangson |
Jun. 9, 2022 | Designing Innovative Organizations | Cynthia Wagner Weick |
Jun. 16, 2022 | Enhancing Leadership Effectiveness | Peter Johnson |
Program Outline
Overview of Transit Legislation, Regulation, and Policy
Instructor: Donna DeMartino
- Federal and State Legislation and Regulations
- Policies and Procedures — Formation and Influences
- Interpreting and Complying with the ADA
- Identifying and Locating Important Information Resources for Continued Education
Effective Communication Skills
Instructor: Lois Lang
- Organizational Communication Strategies
- Understanding Barriers to Communication
- Methods to Open Communication
- Identifying Your Communication & Listening Styles
Designing Innovative Organizations
Instructor: Cynthia Wagner-Weick
- Why Innovation is Important
- What Prevents Successful Innovation in Organizations
- Strategies, Structures, Processes, and Skills that Characterize Successful Innovators
- Practical Tools to Improve an Organization’s Capacity to Generate and Successfully Apply New Ideas
Budgeting and Financial Management
Instructor: Gloria Salazar
- Budgeting and Cost Allocation Controls
- Budget Development as a Key Management Tool
- Transit Funding Resources & Required Reporting
- Grants Management
- Standards and Required Financial and Performance Reporting for Transit Entities
Strategic Thinking
Instructor: Mark Schaff
- What is Strategic Thinking?
- Assessing Situations
- Recognizing Connections
- Making Decisions
Operational Safety & Pandemic Emergency Management
Instructor: Walter R.L. Diangson
- The role of safety management in transit performance
- FTA’s paradigm shift to safety management systems (SMS) and tools
- Transit’s role in pandemic emergency management
- Focus on safety data-driven decision making
- The role of all members of agency staff in delivering safe service
Legal Issues in Employee Relations
Instructor: Thomas Brierton
- Federal and State Employment Law
- Hiring and Firing – The Legal Basics
- Employment Discrimination, Harassment & Retaliation
- Americans with Disabilities Act
Marketing Through Customer Service
Instructor: Sacha Joseph-Mathews
- Marketing for the Generations
- Service Quality and Dimensions
- Figuring Out the Gaps in Service Provision
- Understanding Customer Expectations
Enhancing Leadership Effectiveness
Instructor: Peter Johnson
- Leadership vs. Management
- Purpose, Vision, Values, and Goals
- Creating Trust
- Effective Communication
- Building Teams
Contact Us
Westgate Center for Leadership & Management Development
Eberhardt School of Business
Phone: 209.946.2956
Email: westgate@pacific.edu