Course Structure
Each course is structured into two parts: Asynchronous (prep work) and Synchronous (online live session). You must complete your asynchronous prep work AND participate in the synchronous session in order to get your credit for the course. The asynchronous prep work will take between three to four hours for each course. Some courses will require you to submit an assignment by the given due date. The synchronous session will be offered live online using Zoom for three hours for each course.
Spring 2023 Schedule
| Date | Class | Instructor |
|---|---|---|
| Feb 22, 2023 | Orientation (from 8:30 a.m. to 9:30 a.m.) | Peter Johnson |
| Mar 1, 2023 | Overview of Transit Legislation, Regulation, and Policy | Donna DeMartino |
| Mar 15, 2023 | Marketing Through Customer Service | Sacha Joseph-Mathews |
| Mar 29, 2023 | Legal Issues in Employee Relations | Tom Brierton |
| Apr 12, 2023 | Budgeting and Financial Management | Gloria Salazar |
| Apr 29, 2023 | Strategic Thinking | Mark Schaff |
| May 10, 2023 | Enhancing Leadership Effectiveness | Chris Sablynski |
| May 24, 2023 | Effective Communication Skills | Peter Johnson |
| Date | Class | Instructor |
|---|---|---|
| Mar 16, 2023 | Orientation (from 8:30 a.m. to 9:30 a.m.) | Peter Johnson |
| Mar 23, 2023 | Enhancing Leadership Effectiveness | Chris Sablynski |
| Apr 6, 2023 | Budgeting and Financial Management | Gloria Salazar |
| Apr 20, 2023 | Legal Issues in Employee Relations | Tom Brierton |
| May 4, 2023 | Marketing Through Customer Service | Sacha Joseph-Mathews |
| May 18, 2023 | Strategic Thinking | Mark Schaff |
| June 1, 2023 | Overview of Transit Legislation, Regulations, and Policy | Donna DeMartino |
| June 15, 2023 | Effective Communication Skills | Peter Johnson |
Program Outline
Overview of Transit Legislation, Regulation, and Policy
Instructor: Donna DeMartino
- Federal and State Legislation and Regulations
- Policies and Procedures — Formation and Influences
- Interpreting and Complying with the ADA
- Identifying and Locating Important Information Resources for Continued Education
Effective Communication Skills
Instructor: Peter Johnson
- Organizational Communication Strategies
- Understanding Barriers to Communication
- Methods to Open Communication
- Identifying Your Communication & Listening Styles
Budgeting and Financial Management
Instructor: Gloria Salazar
- Budgeting and Cost Allocation Controls
- Budget Development as a Key Management Tool
- Transit Funding Resources & Required Reporting
- Grants Management
- Standards and Required Financial and Performance Reporting for Transit Entities
Strategic Thinking
Instructor: Mark Schaff
- What is Strategic Thinking?
- Assessing Situations
- Recognizing Connections
- Making Decisions
Legal Issues in Employee Relations
Instructor: Thomas Brierton
- Federal and State Employment Law
- Hiring and Firing – The Legal Basics
- Employment Discrimination, Harassment & Retaliation
- Americans with Disabilities Act
Marketing Through Customer Service
Instructor: Sacha Joseph-Mathews
- Marketing for the Generations
- Service Quality and Dimensions
- Figuring Out the Gaps in Service Provision
- Understanding Customer Expectations
Enhancing Leadership Effectiveness
Instructor: Chris Sablynski
- Leadership vs. Management
- Purpose, Vision, Values, and Goals
- Creating Trust
- Effective Communication and Building Teams
Transit and Paratransit Programs
You'll always have support
Our staff is dedicated to helping you with all of your questions or concerns.
