Course Structure

ONLINE

Each course is structured into two parts: Asynchronous (prep work) and Synchronous (online live session). You must complete your asynchronous prep work AND participate in the synchronous session in order to get your credit for the course. The asynchronous prep work will take between three to four hours for each course. Some courses will require you to submit an assignment by the given due date. The synchronous session will be offered live online using Zoom for three hours for each course.

IN-PERSON

Participants must attend all seven courses to receive a Transit and Paratransit Management Certificate. Missed courses can be made up at no extra cost.

online class

Spring 2024 Schedule

Date Class Instructor
Feb 22, 2024 Orientation (from 8:30 a.m. to 9:30 a.m. PT) Peter Johnson
Feb 29, 2024    
Mar 14, 2024    
Mar 28, 2024    
Apr 11, 2024    
Apr 25, 2024    
May 9, 2024    
May 23, 2024    

Date Class Instructor
     

Fall 2023 Schedule

Date Class Instructor
Aug 9, 2023 Orientation (from 8:30 a.m. to 9:30 a.m. PT) Peter Johnson
Aug 16, 2023 Overview of Transit Legislation, Regulation, and Policy Donna DeMartino
Aug 30, 2023 Budgeting and Financial Management Gloria Salazar
Sep 13, 2023 Effective Communication Skills Peter Johnson
Sep 27, 2023 Enhancing Leadership Effectiveness Chris Sablynski
Oct 11, 2023 Legal Issues in Employee Relations Tom Brierton
Oct 25, 2023 Strategic Thinking Mark Schaff
Nov 8, 2023 Marketing Through Customer Service Sacha Joseph-Mathews

Date Class Instructor
Sep 14, 2023 Orientation (from 8:30 a.m. to 9:30 a.m. PT) Peter Johnson
Sep 21, 2023 Strategic Thinking Mark Schaff
Oct 5, 2023 Overview of Transit Legislation, Regulation, and Policy Donna DeMartino
Oct 19, 2023 Legal Issues in Employee Relations Tom Brierton
Nov 2, 2023 Marketing Through Customer Service Sacha Joseph-Mathews
Nov 16, 2023 Effective Communication Skills Peter Johnson
Nov 30, 2023 Budgeting and Financial Management Gloria Salazar
Dec 14, 2023 Enhancing Leadership Effectiveness Chris Sablynski

Date Class Instructor
Aug 25, 2023 Overview of Transit Legislation, Regulation, and Policy Donna DeMartino
Sep 8, 2023 Budgeting and Financial Management Gloria Salazar
Sep 22, 2023 Enhancing Leadership Effectiveness Peter Johnson
Oct 6, 2023 Marketing Through Customer Service Kristen Joyner
Oct 20, 2023 Strategic Thinking Mark Schaff
Nov 3, 2023 Legal Issues in Employee Relations Tom Brierton
Nov 17, 2023 Effective Communication Skills Peter Johnson

Program Outline

Overview of Transit Legislation, Regulation, and Policy

Instructor: Donna DeMartino
  • Federal and State Legislation and Regulations 
  • Policies and Procedures — Formation and Influences 
  • Interpreting and Complying with the ADA 
  • Identifying and Locating Important Information Resources for Continued Education 

Effective Communication Skills

Instructor: Peter Johnson
  • Organizational Communication Strategies 
  • Understanding Barriers to Communication 
  • Methods to Open Communication 
  • Identifying Your Communication & Listening Styles 

Budgeting and Financial Management

Instructor: Gloria Salazar
  • Budgeting and Cost Allocation Controls 
  • Budget Development as a Key Management Tool 
  • Transit Funding Resources & Required Reporting 
  • Grants Management 
  • Standards and Required Financial and Performance Reporting for Transit Entities 

Strategic Thinking

Instructor: Mark Schaff
  • What is Strategic Thinking? 
  • Assessing Situations 
  • Recognizing Connections 
  • Making Decisions 

Legal Issues in Employee Relations

Instructor: Thomas Brierton
  • Federal and State Employment Law 
  • Hiring and Firing – The Legal Basics 
  • Employment Discrimination, Harassment & Retaliation
  • Americans with Disabilities Act 

Marketing Through Customer Service

Instructor: Kristen Joyner
  • Marketing for the Generations
  • Service Quality and Dimensions
  • Figuring Out the Gaps in Service Provision 
  • Understanding Customer Expectations 

Enhancing Leadership Effectiveness

Instructor: Chris Sablynski
  • Leadership vs. Management
  • Purpose, Vision, Values, and Goals
  • Creating Trust
  • Effective Communication and Building Teams
Transit and Paratransit Programs
You'll always have support

Our staff is dedicated to helping you with all of your questions or concerns.