Course Structure

Each course is structured into two parts: Asynchronous (prep work) and Synchronous (online live session). You must complete your asynchronous prep work AND participate in the synchronous session in order to get your credit for the course. The asynchronous prep work will take between three to four hours for each course. Some courses will require you to submit an assignment by the given due date. The synchronous session will be offered live online using Zoom for three hours for each course.

online class

Spring 2022 Schedule

Date Class Instructor
Feb. 16, 2022 Orientation (from 8:30 a.m. to 9:30 a.m.)  
Feb. 25, 2022 Strategic Thinking Mark Schaff
Mar. 11, 2022 Effective Communication Skills Lois Lang
Mar. 25, 2022 Designing Innovative Organizations Cynthia Wagner Weick
Apr. 8, 2022 Marketing Through Customer Service Sacha Joseph-Mathews
Apr. 22, 2022 Budgeting and Financial Management Gloria Salazar
May 6, 2022 Legal Issues in Employee Relations Thomas Brierton
May 20, 2022 Overview of Transit Legislation, Regulation, and Policy Donna DeMartino
Jun. 3, 2022 Enhancing Leadership Effectiveness Peter Johnson

Date Class Instructor
Mar. 9, 2022 Orientation (from 8:30 a.m. to 9:30 a.m.)  
Mar. 17, 2022 Budgeting and Financial Management Gloria Salazar
Mar. 31, 2022 Legal Issues in Employee Relations Thomas Brierton
Apr. 14, 2022 Overview of Transit Legislation, Regulations, and Policy Donna DeMartino
Apr. 28, 2022 Strategic Thinking Mark Schaff
May 12, 2022 Marketing Through Customer Service Sacha Joseph-Mathews
May 26, 2022 Operational Safety & Pandemic Emergency Management Walt Diangson
Jun. 9, 2022 Designing Innovative Organizations Cynthia Wagner Weick
Jun. 16, 2022 Enhancing Leadership Effectiveness Peter Johnson

Program Outline

Overview of Transit Legislation, Regulation, and Policy

Instructor: Donna DeMartino
  • Federal and State Legislation and Regulations 
  • Policies and Procedures — Formation and Influences 
  • Interpreting and Complying with the ADA 
  • Identifying and Locating Important Information Resources for Continued Education 

Effective Communication Skills

Instructor: Lois Lang
  • Organizational Communication Strategies 
  • Understanding Barriers to Communication 
  • Methods to Open Communication 
  • Identifying Your Communication & Listening Styles 

Designing Innovative Organizations

Instructor: Cynthia Wagner-Weick
  • Why Innovation is Important 
  • What Prevents Successful Innovation in Organizations 
  • Strategies, Structures, Processes, and Skills that Characterize Successful Innovators 
  • Practical Tools to Improve an Organization’s Capacity to Generate and Successfully Apply New Ideas 

Budgeting and Financial Management

Instructor: Gloria Salazar
  • Budgeting and Cost Allocation Controls 
  • Budget Development as a Key Management Tool 
  • Transit Funding Resources & Required Reporting 
  • Grants Management 
  • Standards and Required Financial and Performance Reporting for Transit Entities 

Strategic Thinking

Instructor: Mark Schaff
  • What is Strategic Thinking? 
  • Assessing Situations 
  • Recognizing Connections 
  • Making Decisions 

Operational Safety & Pandemic Emergency Management

Instructor: Walter R.L. Diangson
  • The role of safety management in transit performance
  • FTA’s paradigm shift to safety management systems (SMS) and tools
  • Transit’s role in pandemic emergency management
  • Focus on safety data-driven decision making
  • The role of all members of agency staff in delivering safe service

Legal Issues in Employee Relations

Instructor: Thomas Brierton
  • Federal and State Employment Law 
  • Hiring and Firing – The Legal Basics 
  • Employment Discrimination, Harassment & Retaliation
  • Americans with Disabilities Act 

Marketing Through Customer Service

Instructor: Sacha Joseph-Mathews
  • Marketing for the Generations
  • Service Quality and Dimensions
  • Figuring Out the Gaps in Service Provision 
  • Understanding Customer Expectations 

Enhancing Leadership Effectiveness

Instructor: Peter Johnson
  • Leadership vs. Management
  • Purpose, Vision, Values, and Goals
  • Creating Trust
  • Effective Communication
  • Building Teams

Contact Us

Westgate Center for Leadership & Management Development
Eberhardt School of Business

Phone: 209.946.2956
Email: westgate@pacific.edu