Course Structure
ONLINE
Each course is structured into two parts: Asynchronous (prep work) and Synchronous (online live session). You must complete your asynchronous prep work AND participate in the synchronous session in order to get your credit for the course. The asynchronous prep work will take between three to four hours for each course. Some courses will require you to submit an assignment by the given due date. The synchronous session will be offered live online using Zoom for three hours for each course.
IN-PERSON
Participants must attend all seven courses to receive a Transit and Paratransit Management Certificate. Missed courses can be made up at no extra cost.
Spring 2024 Schedule
| Date | Class | Instructor |
|---|---|---|
| Feb 22, 2024 | Orientation (from 8:30 a.m. to 9:30 a.m. PT) | Peter Johnson |
| Feb 29, 2024 | ||
| Mar 14, 2024 | ||
| Mar 28, 2024 | ||
| Apr 11, 2024 | ||
| Apr 25, 2024 | ||
| May 9, 2024 | ||
| May 23, 2024 |
| Date | Class | Instructor |
|---|---|---|
Fall 2023 Schedule
| Date | Class | Instructor |
|---|---|---|
| Aug 9, 2023 | Orientation (from 8:30 a.m. to 9:30 a.m. PT) | Peter Johnson |
| Aug 16, 2023 | Overview of Transit Legislation, Regulation, and Policy | Donna DeMartino |
| Aug 30, 2023 | Budgeting and Financial Management | Gloria Salazar |
| Sep 13, 2023 | Effective Communication Skills | Peter Johnson |
| Sep 27, 2023 | Enhancing Leadership Effectiveness | Chris Sablynski |
| Oct 11, 2023 | Legal Issues in Employee Relations | Tom Brierton |
| Oct 25, 2023 | Strategic Thinking | Mark Schaff |
| Nov 8, 2023 | Marketing Through Customer Service | Sacha Joseph-Mathews |
| Date | Class | Instructor |
|---|---|---|
| Sep 14, 2023 | Orientation (from 8:30 a.m. to 9:30 a.m. PT) | Peter Johnson |
| Sep 21, 2023 | Strategic Thinking | Mark Schaff |
| Oct 5, 2023 | Overview of Transit Legislation, Regulation, and Policy | Donna DeMartino |
| Oct 19, 2023 | Legal Issues in Employee Relations | Tom Brierton |
| Nov 2, 2023 | Marketing Through Customer Service | Sacha Joseph-Mathews |
| Nov 16, 2023 | Effective Communication Skills | Peter Johnson |
| Nov 30, 2023 | Budgeting and Financial Management | Gloria Salazar |
| Dec 14, 2023 | Enhancing Leadership Effectiveness | Chris Sablynski |
| Date | Class | Instructor |
|---|---|---|
| Aug 25, 2023 | Overview of Transit Legislation, Regulation, and Policy | Donna DeMartino |
| Sep 8, 2023 | Budgeting and Financial Management | Gloria Salazar |
| Sep 22, 2023 | Enhancing Leadership Effectiveness | Peter Johnson |
| Oct 6, 2023 | Marketing Through Customer Service | Kristen Joyner |
| Oct 20, 2023 | Strategic Thinking | Mark Schaff |
| Nov 3, 2023 | Legal Issues in Employee Relations | Tom Brierton |
| Nov 17, 2023 | Effective Communication Skills | Peter Johnson |
Program Outline
Overview of Transit Legislation, Regulation, and Policy
Instructor: Donna DeMartino
- Federal and State Legislation and Regulations
- Policies and Procedures — Formation and Influences
- Interpreting and Complying with the ADA
- Identifying and Locating Important Information Resources for Continued Education
Effective Communication Skills
Instructor: Peter Johnson
- Organizational Communication Strategies
- Understanding Barriers to Communication
- Methods to Open Communication
- Identifying Your Communication & Listening Styles
Budgeting and Financial Management
Instructor: Gloria Salazar
- Budgeting and Cost Allocation Controls
- Budget Development as a Key Management Tool
- Transit Funding Resources & Required Reporting
- Grants Management
- Standards and Required Financial and Performance Reporting for Transit Entities
Strategic Thinking
Instructor: Mark Schaff
- What is Strategic Thinking?
- Assessing Situations
- Recognizing Connections
- Making Decisions
Legal Issues in Employee Relations
Instructor: Thomas Brierton
- Federal and State Employment Law
- Hiring and Firing – The Legal Basics
- Employment Discrimination, Harassment & Retaliation
- Americans with Disabilities Act
Marketing Through Customer Service
Instructor: Kristen Joyner
- Marketing for the Generations
- Service Quality and Dimensions
- Figuring Out the Gaps in Service Provision
- Understanding Customer Expectations
Enhancing Leadership Effectiveness
Instructor: Chris Sablynski
- Leadership vs. Management
- Purpose, Vision, Values, and Goals
- Creating Trust
- Effective Communication and Building Teams
Transit and Paratransit Programs
You'll always have support
Our staff is dedicated to helping you with all of your questions or concerns.
