Course Structure
ONLINE
Each course is structured into two parts: Asynchronous (prep work) and Synchronous (online live session). You must complete your asynchronous prep work AND participate in the synchronous session in order to get your credit for the course. The asynchronous prep work will take between three to four hours for each course. Some courses will require you to submit an assignment by the given due date. The synchronous session will be offered live online using Zoom for three hours for each course.
IN-PERSON
Participants must attend all seven courses to receive a Transit and Paratransit Management Certificate. Missed courses can be rescheduled one time at no additional charge.
Spring 2024 Schedule
| Date | Class | Instructor |
|---|---|---|
| Feb 22, 2024 | Orientation (from 8:30 a.m. to 9:30 a.m. PT) | Peter Johnson |
| Feb 29, 2024 | Effective Communication Skills | Peter Johnson |
| Mar 14, 2024 | Strategic Thinking | Mark Schaff |
| Mar 28, 2024 | Budgeting and Financial Management | Gloria Salazar |
| Apr 11, 2024 | Legal Issues in Employee Relations | Tom Brierton |
| Apr 25, 2024 | Overview of Transit Legislation, Regulation, and Policy | Donna DeMartino |
| May 9, 2024 | Marketing Through Customer Service | Kristen Joyner |
| May 23, 2024 | Enhancing Leadership Effectiveness | Chris Sablynski |
| Date | Class | Instructor |
|---|---|---|
| March 13, 2024 | Orientation (from 8:30 a.m. to 9:30 a.m. PT) | Peter Johnson |
| March 20, 2024 | Effective Communication Skills | Peter Johnson |
| April 3, 2024 | Legal Issues in Employee Relations | Tom Brierton |
| April 17, 2024 | Budgeting and Financial Management | Gloria Salazar |
| May 1, 2024 | Strategic Thinking | Mark Schaff |
| May 15, 2024 | Enchancing Leadership Effectiveness | Chris Sablynski |
| May 29, 2024 | Marketing Through Customer Service | Kristen Joyner |
| June 12, 2024 | Overview of Transit Legislation, Regulation, and Policy | Donna DeMartino |
| Date | Class | Instructor |
|---|---|---|
| March 8, 2024 | Effective Communication Skills | Peter Johnson |
| March 22, 2024 | Strategic Thinking | Mark Schaff |
| April 5, 2024 | Budgeting & Financial Management | Gloria Salazar |
| April 12, 2024 | Enhancing Leadership Effectiveness | Chris Sablynski |
| May 3, 2024 | Legal Issues in Employee Relations | Tom Brierton |
| May 17, 2024 | Marketing Through Customer Service | Kristen Joyner |
| May 31, 2024 | Overview of Transit Legislation, Regulation, and Policy | Donna DeMartino |
Fall 2024 Schedule
| Date | Class | Instructor |
|---|---|---|
| Aug 14, 2024 | Orientation (from 8:30 a.m. to 9:30 a.m. PT) | Peter Johnson |
| Aug 21, 2024 | ||
| Sept 4, 2024 | ||
| Sept 18, 2024 | ||
| Oct 2, 2024 | ||
| Oct 16, 2024 | ||
| Oct 30, 2024 | ||
| Nov 13, 2024 |
| Date | Class | Instructor |
|---|---|---|
| Aug 30, 2024 | Detailed course schedule to be posted soon. | |
| Sept 13, 2024 | ||
| Sept 27, 2024 | ||
| Oct 11, 2024 | ||
| Oct 25, 2024 | ||
| Nov 8, 2024 | ||
| Nov 22, 2024 |
| Date | Class | Instructor |
|---|---|---|
| Sept 6, 2024 | Detailed course schedule to be posted soon. | |
| Sept 20, 2024 | ||
| Oct 4, 2024 | ||
| Oct 18, 2024 | ||
| Nov 1, 2024 | ||
| Nov 15, 2024 | ||
| Dec 6, 2024 |
Program Outline
Overview of Transit Legislation, Regulation, and Policy
Instructor: Donna DeMartino
- Federal and State Legislation and Regulations
- Policies and Procedures — Formation and Influences
- Interpreting and Complying with the ADA
- Identifying and Locating Important Information Resources for Continued Education
Effective Communication Skills
Instructor: Peter Johnson
- Organizational Communication Strategies
- Understanding Barriers to Communication
- Methods to Open Communication
- Identifying Your Communication & Listening Styles
Budgeting and Financial Management
Instructor: Gloria Salazar
- Budgeting and Cost Allocation Controls
- Budget Development as a Key Management Tool
- Transit Funding Resources & Required Reporting
- Grants Management
- Standards and Required Financial and Performance Reporting for Transit Entities
Strategic Thinking
Instructor: Mark Schaff
- What is Strategic Thinking?
- Assessing Situations
- Recognizing Connections
- Making Decisions
Legal Issues in Employee Relations
Instructor: Thomas Brierton
- Federal and State Employment Law
- Hiring and Firing – The Legal Basics
- Employment Discrimination, Harassment & Retaliation
- Americans with Disabilities Act
Marketing Through Customer Service
Instructor: Kristen Joyner
- Marketing for the Generations
- Service Quality and Dimensions
- Figuring Out the Gaps in Service Provision
- Understanding Customer Expectations
Enhancing Leadership Effectiveness
Instructor: Chris Sablynski
- Leadership vs. Management
- Purpose, Vision, Values, and Goals
- Creating Trust
- Effective Communication and Building Teams
Transit and Paratransit Programs
You'll always have support
Our staff is dedicated to helping you with all of your questions or concerns.
