Course Structure

Each course is structured into two parts: Asynchronous (prep work) and Synchronous (online live session). You must complete your asynchronous prep work AND participate in the synchronous session in order to get your credit for the course. The asynchronous prep work will take between three to four hours for each course. Some courses will require you to submit an assignment by the given due date. The synchronous session will be offered live online using Zoom for three hours for each course.

online class

Spring 2023 Schedule

Date Class Instructor
Feb 22, 2023 Orientation (from 8:30 a.m. to 9:30 a.m.) Peter Johnson
Mar 1, 2023 Overview of Transit Legislation, Regulation, and Policy Donna DeMartino
Mar 15, 2023 Marketing Through Customer Service Sacha Joseph-Mathews
Mar 29, 2023 Legal Issues in Employee Relations Tom Brierton
Apr 12, 2023 Budgeting and Financial Management Gloria Salazar
Apr 29, 2023 Strategic Thinking Mark Schaff
May 10, 2023 Enhancing Leadership Effectiveness Chris Sablynski
May 24, 2023 Effective Communication Skills Peter Johnson

Date Class Instructor
Mar 16, 2023 Orientation (from 8:30 a.m. to 9:30 a.m.) Peter Johnson
Mar 23, 2023 Enhancing Leadership Effectiveness Chris Sablynski
Apr 6, 2023 Budgeting and Financial Management Gloria Salazar
Apr 20, 2023 Legal Issues in Employee Relations Tom Brierton
May 4, 2023 Marketing Through Customer Service Sacha Joseph-Mathews
May 18, 2023 Strategic Thinking Mark Schaff
June 1, 2023 Overview of Transit Legislation, Regulations, and Policy Donna DeMartino
June 15, 2023 Effective Communication Skills Peter Johnson

Program Outline

Overview of Transit Legislation, Regulation, and Policy

Instructor: Donna DeMartino
  • Federal and State Legislation and Regulations 
  • Policies and Procedures — Formation and Influences 
  • Interpreting and Complying with the ADA 
  • Identifying and Locating Important Information Resources for Continued Education 

Effective Communication Skills

Instructor: Peter Johnson
  • Organizational Communication Strategies 
  • Understanding Barriers to Communication 
  • Methods to Open Communication 
  • Identifying Your Communication & Listening Styles 

Budgeting and Financial Management

Instructor: Gloria Salazar
  • Budgeting and Cost Allocation Controls 
  • Budget Development as a Key Management Tool 
  • Transit Funding Resources & Required Reporting 
  • Grants Management 
  • Standards and Required Financial and Performance Reporting for Transit Entities 

Strategic Thinking

Instructor: Mark Schaff
  • What is Strategic Thinking? 
  • Assessing Situations 
  • Recognizing Connections 
  • Making Decisions 

Legal Issues in Employee Relations

Instructor: Thomas Brierton
  • Federal and State Employment Law 
  • Hiring and Firing – The Legal Basics 
  • Employment Discrimination, Harassment & Retaliation
  • Americans with Disabilities Act 

Marketing Through Customer Service

Instructor: Sacha Joseph-Mathews
  • Marketing for the Generations
  • Service Quality and Dimensions
  • Figuring Out the Gaps in Service Provision 
  • Understanding Customer Expectations 

Enhancing Leadership Effectiveness

Instructor: Chris Sablynski
  • Leadership vs. Management
  • Purpose, Vision, Values, and Goals
  • Creating Trust
  • Effective Communication and Building Teams
Transit and Paratransit Programs
You'll always have support

Our staff is dedicated to helping you with all of your questions or concerns.